Known Issues and Limitations

The following list of known issues and limitations are in the current versions of Subscription Billing.

For the most current information about the latest version, see the Readme file that is included with the installation file.

Mass Termination Processing

When terminating billing schedule and a credit is being issued, the Quantity for the credit line is always 1 with the full amount of the credit in the Unit Price. These value cannot be changed. This issue affects billing schedules that have a discount amount or if the item has any consumption amount.

As a workaround for accounting purposes, manually create the credit transaction before terminating the billing schedule.

Tier Pricing with More than Two Tiers

When tier pricing is set up in Microsoft Dynamics 365 for Finance and Operations, the quantity for the first tier is calculated correctly. However, the quantity for subsequent tiers is incorrectly calculated. Review the following example to better understand the issue.

The following pricing brackets are set up: 

From Quantity	To Quantity	Unit Price
1	10	125.00	The first tier quantity is for 10 at 125.00 each.
11	25	115.00	The second tier quantity is for 15 at 115.00 each.
26	50	100.00	The third tier quantity is for 25 at 100.00 each.

A sale of the item of quantity 26 is made. The pricing is as follows: 

From Quantity	To Quantity	Unit Price	Bill Quantity	Net Amount
1	10	125.00	10	1250.00
11	25	115.00	14	1610.00
26	50	100.00	2	200.00

The bill quantity is calculated incorrect for the second (quantity of 14) and third (quantity of 2) tiers. The bill quantity values should be as follows: 

From Quantity	To Quantity	Unit Price	Bill Quantity	Net Amount
1	10	125.00	10	1250.00
11	25	115.00	15	1725.00
26	50	100.00	1	100.00

The issue with the incorrect quantity occurs because the starting quantity (From Quantity) of the subsequent tiers is the next number (To Quantity + 1). For example, the ending quantity of the first tier is 10, the second tier starts at 11. To ensure that the quantity is calculated correctly, the second tier must have a starting quantity of 10.

From Quantity	To Quantity	Unit Price
1	10	125.00
10	25	115.00
25	50	100.00

In other words, the starting quantity (From Quantity) of the next tier level must be the same quantity number as the ending quantity (To Quantity) of the previous tier level. For more examples, review the following article: Pricing Methods. This way of setting up the different pricing tier levels is standard in Microsoft Dynamics 365 for Finance and Operations.