In this article
Use this page to create reason codes for placing a hold on or terminating a billing schedule and its lines.
The reason codes provide two levels of description. The first level is a main reason for why billing schedule or line is placed on hold or terminated. The second level provides additional information.
Add a Reason Code
To add a reason code, follow these steps:
- Select New.
- In the line that is added to the list, specify a unique Reason Code and a Description.
- Select Related > Reason Code values.
- In the Reason Code Values List page, select New to add a line.
- Specify a Value and a Description.
These reason codes and their values are available when you place a hold on or terminate a billing schedule or line.
Reason codes currently in use cannot be edited or deleted.
Reason Code List
This page contains the following fields:
| Field | Description |
| Reason code | Specify a unique reason code for a hold or termination. |
| Description | Specify a description of the reason code. |
This page contains the following actions:
| Action | Description |
| Related > Reason Code Values | Opens the Reason Code Values List where you specify values for the selected reason code. |
