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Cancel or Delete Sales Documents
From time to time, you might have to cancel a sales order or delete a sales invoice that have been fulfilled from the database.
Cancel a Sales Order
A sales invoice can be canceled on the Sales Order page. A billing schedule can be created for a service item from the Sales Order. The SBS ARCB Billing Detail List is not updated until the sales invoice for the sales order is created. When a sales order is canceled, the following occurs:
- The corresponding billing schedule is automatically deleted if no invoices have been created.
If the sales invoices have been created, review the following information on deleting a sales invoice.
Delete a Sales Invoice
A sales invoice can be created from a billing schedule line, through the SBS ARCB Billing Schedule Order/Invoice Creator. However, when reviewing the sales invoice, on the Sales Invoice page, you might realize the invoice needs to be deleted. When a sales invoice is deleted, the following occurs on the SBS ARCB Billing Detail List,:
- The Billed check box is cleared
- The sales invoice number is cleared from Invoice No..
- The invoice for the billing schedule item can be created again.
Note: After the sales invoice has been posted, it cannot be deleted.
For more information on sales orders and invoices, see the Microsoft Dynamics 365 Business Central documentation:
